01
Spotting problems early
AI tools help us sift through logs and alerts quickly, so unusual patterns stand out sooner. A person always decides what to do about them.
Website Support & Maintenance
We keep your website updated, backed up and secure, so you don't have to think about it.
Website maintenance and support is us looking after your website behind the scenes, so it stays secure, fast and up to date while you get on with running your business.
Websites aren’t a one-off job. Software needs updating, backups need checking and small changes crop up all the time. We handle all of it, and when you need us, you talk to a real person who knows your site.
What’s included in website maintenance and support?
- Website updates WordPress, themes and plugins updated carefully, then checked so nothing’s broken.
- Daily backups Off-site backups kept for 30 days, so we can roll back if something goes wrong.
- Security monitoring We watch for suspicious activity and fix weak spots before they become problems.
- Uptime monitoring Round-the-clock checks mean we often know about a problem before you do.
- Small changes New photos, updated text or an extra page: just ask and we’ll sort it.
- Real humans Call or email and you’ll speak to someone who actually knows your site.
Why does WordPress maintenance matter?
Most hacked websites aren’t picked out personally. Automated bots scan the web for sites running old software with known holes, then walk straight in. Keeping WordPress and its plugins updated closes those doors.
Updates can occasionally clash, though, which is why we check the site afterwards rather than clicking “update all” and hoping. Looking after a site steadily is far calmer than fixing a broken one in a hurry.
How does website support work day to day?
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1
Get set up
We review your site, make sure backups and monitoring are running, and note anything that needs attention.
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2
Routine care
Updates, security checks and backup checks happen regularly in the background.
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3
Ask for changes
Email or call when you need something updated, and we’ll get it done.
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4
Keep you in the loop
We tell you what we’ve done and flag anything worth thinking about, in plain English.
Where does AI help with website support?
We use practical AI to make support quicker and smarter, never to replace the people you talk to.
02
Content help
Need a new page or blog post? We can use AI to help draft it, then edit it properly so it sounds like you.
03
Answering customers
If your site gets lots of repeat questions, a chat assistant can handle the simple ones and pass the rest on to you.
How we scope it
Every site’s different. A simple brochure site needs less looking after than a busy WooCommerce shop. We’ll chat about your site and how much help you want, then give you a proper quote.
We support sites we’ve built and sites we haven’t. If yours is in a bad way, we may suggest a WordPress rescue first. Running a Magento shop? See our Magento support.
FAQs
Ask us anythingDo you support websites you didn’t build?
Yes. We’ll take a look first to check the site’s in reasonable shape, and fix anything urgent before we take it on.
Do I need to host my website with you to get support?
It’s not essential, but it helps. On our own WordPress hosting, backups, monitoring and server tweaks are all under one roof, with simple SSL management included.
What happens if my website goes down?
Our monitoring alerts us and we start investigating straight away. If it’s on our hosting we can usually get to the root of it quickly; if it’s elsewhere, we’ll work with your host.
How often do you update WordPress?
We keep an eye on updates continuously and apply them on a regular schedule. Urgent security fixes go on as soon as we’ve checked they’re safe.
Can I still make changes to my website myself?
Of course, it’s your site. You can carry on editing your content as normal while we look after the technical side.
Who will I actually speak to?
A real person from our team in Newport, Shropshire who knows your site. No call centres and no being passed from pillar to post.
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Talk to the team who'll actually build it.
No sales funnel. You speak to the people who'll design, code and support the work.